Emotional Intelligence at Work

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Course Information

The rules are changing. Success used to be about knowledge and intelligence, but now it's about our emotional intelligence (EI) and how we handle ourselves and our workplace relationships. EI, which includes inter-personal and intra-personal intelligence, has become more important than the traditional Intelligence Quotient (IQ). Research shows that a high EI is often more valuable at work than a high IQ. Unlike IQ, EI can be developed and learned over time, growing as we gain experience.

So, how can we develop our EI and make ourselves more effective in the workplace? In today's fast-paced and ever-changing world, new skills are needed for survival and success, especially in high-stress environments. Mentoring relationships at work becomes crucial. While expertise in a specific field still matters, qualities like resilience, initiative, optimism, and adaptability are gaining importance.

The goal of this course is to introduce you to EI principles, help you assess your own abilities, and raise awareness of how EI can help you achieve desired workplace results. In this reflective workshop, you will learn to be more self-aware, manage your emotions, empathize with others, improve your social skills, handle stress, and re-energize yourself. Controlling and managing your emotions can lead to increased productivity and workplace satisfaction.

Participants will engage in two interactive days of instruction, focusing on the four main dimensions of EI/EQ: self-awareness, self-management, social awareness, and relationship management.

Course Objectives

Upon completion of the workshop, participants will be able to:

• Learn to apply EQ at work & understand why you need to develop this important skill today
• Identify your personal strengths & blind spots revealed through self assessments
• Gain an honest & accurate awareness of yourself  to perform more effectively
• Monitor & adapt your own emotions & behaviors for your benefit & that of your team & department
• Adaptability in dealing with different working personalities & styles
• Develop & apply self management skills in ways that boost productivity & accomplishment
• Develop & apply relationship management skills in ways that enhance the ability to work collaboratively, resolve conflicts & achieve dramatic results
• Choose from a battery of practical EI techniques to use in a variety of work-related applications including communication, leadership, management, coaching, working with others, sales, customer service & supervision 
• Have a positive influence on the emotions & motivation of others
• Develop cohesive, emotionally intelligent working relationships
• Create an atmosphere that fosters EI
• Develop an EQ Action Plan to take back to the office

Who Should Attend? 

All managers, executives & and non-executives who want to enhance their EI so that they can understand themselves,  and interact with others better. All who need to improve their effectiveness at both the interpersonal, and professional levels. All who aim to keep updated on recent, cutting-edge developments in EI with improved collaboration & and conflict management skills.

Course Trainer: Ms Rachel Khor

Professional qualifications:

Certified Master Performance Coach, Certification in Colored Brain Communication, Certification in Human Drivers and motivation, Certification in Dynamic Speaking, Certification in NLP, Certification in Hypnotherapy, Practitioner in Emotional Intelligence and Emotional Quotient, and Practitioner in Gamification and Experiential Learning.

Rachel Khor is a highly experienced Master Trainer and Transformation Expert with over 18 years of expertise in teaching skills such as Creativity, Thinking Outside The Box, Analytical Thinking, Problem Solving, Risk Assessment, and Decision Making. Her training style is dynamic and practical, emphasising positivity, charisma, and creativity, which motivates participants to excel. Rachel employs innovative training methods, shares valuable knowledge, and uses storytelling to achieve remarkable results.

Her rapid problem-solving and dedication have built a loyal clientele. Rachel uses experiential blended training techniques, including gamification, to inspire personal growth in participants. Her sessions are described as inspiring, interactive, and thought-provoking, fostering trust and overcoming limitations.

Rachel's international experience spans various countries and organisations, and she has trained under renowned experts. She integrates knowledge from top trainers and coaches into her courses, covering diverse fields like Neuro Linguistics Programming, Mind Mastery, Positive Thinking, Mental Toughness, and more, making her training highly effective and inspiring.