Effective Communication and Interpersonal Skills

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Course Information

Effective communication and interpersonal skills are not only important for growth of an organization but also for the very survival of the entity. Effective communication and listening is crucial in today’s multi-cultural corporate environment which involves stakeholders from around the globe.

Effective communication is only successful when you convey your thoughts and ideas effectively. You must also weigh-in the diverse circumstances surrounding your communications, such as situational and cultural context. 

Interpersonal skills encompass a wide range of skills, but some of the most common are active listening, conflict resolution, communication, collaboration and emotional intelligence.

Employees with well-rounded interpersonal skills can collaborate effectively, adapt to the strengths and weaknesses of a group, and adjust how they participate in teams according to the dynamics of colleagues or stakeholders.

Course Objectives

At the end of the 2-day programme, participants will be able to:

• Understand a paradigm of communicating with people
• Realise that to obtain results through managing people, they need to communicate in an assertive manner. This starts with them
• Understand self’s dominant style of communication and its effectiveness
• Choose to build communication bridges for better relationships
• Choose empathy for better team results
• Be aware of each person as individual and their rights
• Understand the need for emotional intelligence
• Be assertive in giving or receiving criticism
• Be assertive when need to persuade others
• Develop positive win-win attitudes

Who Should Attend?

All levels of employees

Course Trainer: Ms Irene Choong

Irene has been a trainer for close to twenty-five years. She holds a Masters in Training and Human Resource Development (MTHRD) USA and Bachelor of Arts (Hons) degree from the University of Malaya. Irene is a Director and Consultant/Trainer of Pinnacle Performance which was founded in 1993. 

Irene is a Certified Neuro-Linguistic Programming (NLP) Practitioner and a Certified Professional Trainer (CPT) from MIM and an accredited trainer of HRDC. She also holds a TAE40116 Certificate IV in Training and Assessment (Australia) which is a Work-Based Certification recognised within the Australian Qualifications Framework. She is also a Certified Masteries Practitioner Coach under the International Association of Coaching (IAC).

 

She has accumulated wide experience in the field of management, communications, marketing and customer service having served in various management capacities in various industries. Her corporate experience in multinational firms instilled an invaluable experience in understanding the work issues facing her participants that attended her training mainly from the manufacturing, service and retail sectors.

Irene has facilitated many workshops for managers, executives and support staff from corporate clients, the public sector, GLCs and NGOs. Some of her specialized field include Leadership, Supervisory skills, Coaching, Customer Service, Executive Development Program, Teambuilding, Emotional Intelligence and Professional Administrators Course.

She also facilitates conferences / CPD talks for the Malaysian Institute of Management (MIM), Federation of Malaysian Manufacturers (FMM) and the International Association of Facilitators (IAF). Her strengths lies in her ability to engage her participants through a strong command of both Bahasa Malaysia and English language.

An enthusiastic and lively speaker, Irene has been awarded the title of Competent Toastmaster (CTM) and Competent Leader (CL), awards given in recognition of competence & leadership in the Toastmasters movement.

She believes that:

“Every human being possess their own unique qualities and has the potential to succeed.”