Coaching and Mentoring Skills for Leadership Success

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Course Information

In today’s increasingly complex and competitive business environment, coaching is becoming one of the most powerful tools to drive and sustain employee performance. A well-developed coaching and mentoring process builds individual employees’ strengths, develops personal leadership and responsibility, and delivers desired business results to the organisation—simultaneously.

Coaching and Mentoring are therefore critical skills for every manager.

Today’s manager needs to know how to develop their people. This project delves into the practical aspects of planning, preparing, and implementing an effective coaching and mentoring programme and how to evaluate its success.

This programme has been designed to provide managers with the knowledge, competencies, and strategies to develop the performance of their teams. The course will also enable participants to understand the processes that will make them more effective and increase their confidence and sense of achievement. This will benefit anyone who needs to master the principles and practices of an effective coach or mentor.

The goal is to acquire essential coaching skills to immediately improve your day-to-day and long-term performance as a manager. You'll learn how to be demanding of those you lead but in the right way. Make loyalty and commitment part of your team’s culture. The benefits of coaching and mentoring that you will find in this training programme will change your life as a manager forever.

Course Objectives

• In-depth understanding of the principles of mentoring, coaching and management styles
• Applications of the coaching models in the workplace
• Understanding that coaching is an integral part of a manager’s effective leadership strategies and management activities
• Learning “What to say” and “How to say it” when coaching
• The importance of non-verbal communication when coaching 
• Ability to prepare, deliver and review coaching and mentoring sessions
• Making the right decisions including the unpleasant ones
• Enrolling others during their leadership application

Who Should Attend?

Managers, Executives and next line potentials

Trainer: Ms Amy Wan Ratos

Amy has been a trainer for almost thirty years. She holds a Masters in Training and Human Resource Development (M. Training & HRD) from Leicester University, UK and a Bachelor of Science from Campbell University, North Carolina, USA. She founded Pinnacle Performance in 1993.

Amy is a certified EQ trainer by 6 Seconds (USA), certified NLP Practitioner from ISNS (USA), certified PSMB trainer and a certified MasterCoach. She also holds a TAA004 certificate in Work-based Training, accredited by the Australian AWBT. Her corporate experience in Japanese and American firms instilled a fierce determination that we are all born to succeed! Amy was involved in their transformational stages to shift the paradigms of the workforce to accept and adapt to changes, cultural shocks and breakthrough goals. In Sony, she set up the pioneering training team that was awarded recognition from the HQ. In Xerox, she managed the Malcolm Baldridge-awarded Customer Satisfaction program and the Leadership Thru Quality (LTQ) program.

Amy has facilitated many workshops in Southeast Asia, Taiwan, Canada and the USA. Her participants are mainly managers, executives and staff from corporate clients, the public sector, GLCs and NGOs. Amy has trained organizations such as DHL, Bank Negara, Standard Chartered Bank, IDFR, HongKong Bank, 3M, UMW, Coca Cola, KFC, Tradewinds and many more. She is a popular conference speaker on the international circuit. She also facilitates at conferences / workshops for Toastmasters, the Malaysian Institute of Management (MIM) and the International Association of Facilitators.

An articulate and fluent speaker, Amy has been the winner of international speech contests. She has coached and mentored speech contest winners. She is proficient in both Bahasa Malaysia and English. Amy conducts workshops in classrooms as well as online; her audience is global.

She is the current Chair of IAF Malaysia, responsible to grow member skills in facilitation. Amy is also a versatile and engaging trainer in online workshops.

"Wherever we are, it is possible to learn something that can enrich our lives and the lives of others. No one's education is ever complete."  Sir John Templeton