Best Practices in Supply Chain Management

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Course Information

Supply Chain Management (SCM) involves optimising operations to maximise both speed and efficiency. It influences the ability to satisfy customer expectations and achieve a competitive advantage. SCM determines the effectiveness and efficiency with which ordering, production, storage, and distribution activities are handled. Due to the vital role SCM plays within organisations, employers seek employees with abundant SCM skills and knowledge.

SCM impacts customer service by ensuring the right product assortment and quantity are delivered in a timely fashion. For instance, developing a more efficient supply chain allows us to deliver orders faster to customers. All else being equal, customers will choose the company that meets their needs the fastest, giving a competitive advantage in the industry.

In addition to customer satisfaction, effective SCM also reduces inventory costs, provides a better medium for information sharing between partners, maintains better trust between partners, offers efficient manufacturing strategies, improves process integration, enhances the bottom line, increases cash flows, improves quality, and provides a higher profit margin. For these reasons, supply chain management has become a crucial topic in business and strategic management issues.

Course Objectives

At the end of the programme, participants should be able to:

• Understand the different areas of the supply chain and their interrelationships
• Be familiar with the key decisions in the process of Sourcing and procurement 
• Identify storage, maintenance and handling systems required in different logistic situations
• Be familiar with the guidelines for stock management so as to optimize resource acquisition decisions
• Use analytical techniques to manage distribution routes

Who Should Attend?

Procurement, Logistics, Warehouse, Sales, Planning Managers/Executives/Officers/Supervisors/Team Leaders and Clerical staff

Course Trainer: Mr Devindran Raju

Devin, also known as DEVINDRAN RAJU, is a seasoned Freelance Corporate Trainer specializing in Supply Chain Management/Logistics. With over 18 years of experience and a Bachelor's degree in Business Administration from Universiti Utara Malaysia (UUM), Devin has held various managerial positions, including the role of Director at Macrolink Solutions (M) Sdn Bhd. His expertise spans multiple industries such as FMCG, Electric, Electronics, Automotive, Manufacturing, Forwarding, and 3rd Party Logistics.

Devin's impact extends to designing and delivering comprehensive training programs covering aspects like Total Logistics, Procurement, Inventory Management, Shipping, Warehousing, Incoterms, Import and Export Procedures, and Licensed Manufacturing Warehouse (LMW). Additionally, he excels in Management and Productivity Improvement Training, offering programs in Supervisory Skills, 5S (Housekeeping), Kaizen, Customer Service, and Soft Skills. Known for his engaging and humorous training style, Devin is fluent in both English and Bahasa Malaysia, catering to a wide audience. Some of his prominent clients include Sony EMCS, Petronas, Panasonic, Motorola, Samsung, and many more.