Achieving Excellence in Customer Relations Strategies for Outstanding Service

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Course Information

In the digital age, the art of customer service goes beyond face-to-face interactions. This two-day programme offers a deep dive into the multifaceted realm of customer service, exploring techniques and best practices that can elevate a company’s customer relationship management. From understanding the customer's journey to leveraging technology, participants will gain a holistic view of modern customer service. The programme will teach you the essential skills and knowledge you need to provide excellent customer service. You will learn how to understand and meet customer needs, resolve

customer complaints, and build strong customer relationships.

Course Objectives

At the end of the 2-day programme, participants will be able to:

• Understand the pivotal role of customer service in today's business landscape
• Use techniques and tools to enhance customer satisfaction and loyalty
• Implement various strategies in handling difficult situations and customers

Who Should Attend?

Business owners, team leaders, managers, and customer service representatives

Course Trainer: Mr Jeremy Abrahams

Jeremy Earl Abrahams, Principal Learning Facilitator at StratWIN Training, specialises in training Management and Commercial teams for success in today’s competitive business environment. He has worked with various multinational and local corporate organisations across sectors such as manufacturing, FMCG, healthcare, banking, and retail.

Jeremy holds several certifications, including Certified Professional Trainer, Virtual LearnCaster (VLC), EQ certified practitioner, DiSC certified Trainer, ICF certified Coach, and is a member of the Chartered Institute of Marketing. He has been recognised with the Training Excellence award at the Malaysian Institute of Management.

Additionally, Jeremy serves as a counsellor with the University of Strathclyde MBA programme in Kuala Lumpur and a Teaching Associate at Monash University Malaysia School of Business. He is also accorded the title of Educator with excellence.